Return Policy - ZAM ZAM MOBILE UK
At ZAM ZAM MOBILE UK, we are committed to ensuring the utmost satisfaction of our customers. We understand that sometimes, products may need to be returned or exchanged. This Return Policy outlines the procedures to ensure a smooth and hassle-free experience.
1. Returns Eligibility:
1.1. Items must be returned within 30 days of the purchase date. 1.2. Products must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. 1.3. Returns are accepted for manufacturing defects, damaged goods, or if you receive the wrong item.
2. How to Initiate a Return:
2.1. To initiate a return, please contact our Customer Service team at returns@zamzammobile.co.uk with your order number, a brief description of the issue, and clear images if applicable. 2.2. Our team will guide you through the return process and provide a return authorization if eligible.
3. Return Shipping:
3.1. Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect, damage, or an error on our part. 3.2. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Inspection and Processing:
4.1. Upon receiving the returned item, our Quality Control team will inspect the product to verify eligibility for a refund or exchange. 4.2. Refunds or exchanges will be processed within 5 business days of receiving the returned item.
5. Refund Method:
5.1. Refunds will be issued in the original form of payment. Please allow 3-5 business days for the refund to reflect in your account.
6. Exchanges:
6.1. If you wish to exchange an item, please specify the replacement item in your return request. Exchanges are subject to availability.
7. Non-Returnable Items:
7.1. Certain items, including but not limited to, personalized products, gift cards, and clearance items, are not eligible for return.
8. Contact Information:
8.1. For any questions or concerns regarding returns, please contact our Customer Service team at Zzam00786@gmail.com or call us at +44 7301 240406.
9. Policy Changes:
9.1. ZAM ZAM MOBILE UK reserves the right to update or modify this Return Policy at any time. Please check our website for the latest version.
By making a purchase with ZAM ZAM MOBILE UK, you agree to abide by the terms and conditions outlined in this Return Policy. We appreciate your understanding and cooperation.
Thank you for choosing ZAM ZAM MOBILE UK.